Tesla isn’t like other car makers, and you can say the same about its CEO, Elon Musk.
Namely because Musk seems rather proactive when it comes to customer suggestions, responding to a owner’s Model 3 crash experience on Twitter.
Musk said he’d look to add a software feature allowing a Tesla’s glovebox to open automatically in the case of a crash, and affix a plastic sheet to the car’s central touch screen display.
Adding software feature to open glovebox automatically when car comes to a stop after a crash. Will look at bonding a thin plastic sheet to the front or back of screen.
— Elon Musk (@elonmusk) February 16, 2018
The promise comes in response to an unnamed driver who spoke on the r/teslamotors subreddit of his experience crashing a Model 3 at 60 mph (96 km/h) into a stopped car, a collision which would’ve killed him had he been in a less safe car.
“Everyone from the paramedics to the tow truck driver said that people don’t usually walk away from this. Had this been a regular ICE vehicle, I would be dead or in a lot worse condition,” he wrote.
While the Model 3 was successful at protecting the driver and his passenger, he did note that the screen’s glass shattered and cut the passenger, while the glovebox wasn’t accessible as the controls are on the touchscreen — the driver needed to access his title and insurance from here.
If Musk actually lives up to his word about the new safety features, it’s certainly an impressive bit of customer service.